We're listening

Complaints & dispute resolution

Last updated: 10 July 2026

If something hasn't gone the way it should, we want to know — and we want to fix it. Fixon Pty Ltd trading as Student Car Loan (ABN 41 647 560 147, Australian Credit Licence #547719) takes every complaint seriously, whether it's about your application, your loan, our service, or how we've handled your personal information.

Step 1 — Tell us

Step 2 — What we'll do

1. We'll acknowledge your complaint within 1 business day of receiving it.
2. A person with authority to resolve the issue will investigate. We may contact you for more detail.
3. We aim to resolve most complaints quickly — and we'll give you our final response within 30 calendar days. If we need longer (for exceptional reasons), we'll tell you why and keep you updated.

There is no charge for making a complaint.

Step 3 — If you're not satisfied

If you're not happy with our final response, or we haven't responded within 30 days, you can take your complaint to the Australian Financial Complaints Authority (AFCA). AFCA provides a fair, free and independent dispute resolution service.

Privacy complaints

For complaints about how we've handled your personal information, follow the same steps above. If you're not satisfied with our response, you can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992. See our Privacy Policy for more.